Shipping policy

1. Shipping Methods: We offer several shipping methods to accommodate your needs. During checkout, you'll be able to select from our available shipping options, including standard and express shipping.

2. Processing Time: Orders are typically processed and shipped within 1-3 business days of purchase. During peak seasons or holidays, processing times may be slightly longer. You'll receive a confirmation email with tracking information once your order has been shipped.

3. Shipping Rates: Shipping rates are calculated based on the weight of your order and the selected shipping method. You can view the shipping cost during checkout before finalizing your purchase. We occasionally offer free shipping promotions, which will be clearly communicated on our website.

4. Estimated Delivery Time: Delivery times vary depending on your location and the selected shipping method. Here are our estimated delivery times:

  • Standard Shipping: 4-9 business days
  • Express Shipping: 1-4 business days

Please note that these are estimated delivery times and may vary due to factors beyond our control, such as weather conditions or carrier delays.

5. International Shipping: We currently only offer domestic shipping within North America. We do not offer international shipping at this time. We apologize for any inconvenience this may cause.

6. Order Tracking: Once your order has been shipped, you'll receive a tracking number via email. You can use this tracking number to monitor the progress of your delivery and estimated delivery date.

7. Shipping Address: Please ensure that your shipping address is accurate and up to date. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you need to update your shipping address after placing an order, please contact us immediately.

8. Shipping Damage or Lost Packages: In the rare event that your package is damaged during shipping or lost in transit, please contact us as soon as possible. We will work with the shipping carrier to resolve the issue and ensure that you receive your order or a replacement in a timely manner.

9. Shipping Holidays: Please note that we do not ship orders on weekends or major holidays. Orders placed on weekends or holidays will be processed the following business day.

10. Contact Us: If you have any questions or concerns about our shipping policy, please don't hesitate to contact us at info@shoptheotherside.com.